Privacy Notice

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Who we are

This webstore is hosted and operated by Luzerrn Technology Solutions Limited (‘Luzern’), Block B, Ashtown Gate, Navan Rd, Ashtown, Dublin 15. Registered in Ireland: No 361832.

At Luzern, we take your privacy seriously. This Privacy Notice (also referred to as “Notice”) has been created in an easy and intelligible way to aid you in understanding who Luzern are, what personal data we collect about you, why we collect it, and what we do with it.

Personal data (in this Notice also referred to as “data” or “your data”) is any information or set of information from which we are able, directly or indirectly, to personally identify you.

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Why we collect your information

We may rely on different lawful grounds to process your data. These lawful grounds include:
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Your consent. Where consent is the basis for processing your data, you may withdraw this consent at any time;
The necessity for us to comply with legal obligations and to establish, exercise, or defend our self from legal claims;
The necessity to pursue our legitimate business interests, which include:
The accurate fulfillment of a product or service
The creation of an account, where account creation capability is enabled on a store
To administer and generally conduct business within Luzern
To prevent or investigate suspected or actual violations of law, breaches of a business customer contract, or non-compliance with Luzerns General Business Principles or other policies;
The ability to respond to your requests;
The necessity to protect the vital interests of any person;
Any other legal basis anyhow permitted by local laws.

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What type of information we collect

We may collect your data, for example, when you visit or use the websites we operate, subscribe to our newsletters, contact our customer support, join our business events, participate to our contests, promotions or surveys or otherwise interact with us.

The types of data that we may collect include the following:
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Name
Shipping Address
eMail Address
Telephone Number

If we ask you to provide us with your data, but you choose not to, in some cases we will not be able to provide you with the full functionality of our products, services, systems or applications. Also, we might not be able to respond to requests you may have.

Note: when paying by credit card your credit card details (number, expiry date and cvv) - required to complete the transaction - are securely transmitted directly between the checkout screen and the payment processor [PCI DSS Level 1 compliant]. Luzern will have no access to, or any ability to store your credit card details.
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Who we share your information with

In order to provide our services to you, we may need to share your information with third parties:

Order fulfillment vendors, so products ordered through our webstores can be shipped
Credit Card Payment Service Providers, to allow processing of fraud checking activities on orders
Third parties involved in Marketing and Promotion activities
Third Party services required to evaluate our websites
Affiliates
Public and governmental authorities as required by law, or as necessary to protect our rights
Professional advisors and others, such as banks, insurance companies, auditors, lawyers, accountants, other professional advisors.

We expect these third parties to have the same levels of information protection that we have.
Except for these limited cases, we do not share or disclose any of your data with 3rd parties.

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How long we keep your information

We will keep your information for no longer than is necessary, or in instances where certain data is subject to legal and regulatory rules we must follow, we will comply with those rules.

For financial compliance purposes we must retain a record of sales invoices for a minimum of 7 years - this is a statutory requirement we are obliged to adhere to. Please note that this data is held for compliance purposes, it will not be used for any other purposes, and it is not shared with any other organisations, unless required for the purpose of order fulfillment.

Reference links for retention periods:

https://www.revenue.ie/en/vat/vat-records-invoices-and-credit-notes/vat-records-to-be-kept/how-long-do-you-keep-records-for.aspx

https://www.companyformations.ie/blog/what-are-the-record-keeping-obligations-for-an-irish-company/

https://www.securedocs.com/blog/2012/06/whats-the-proper-length-of-time-to-store-documents

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Transfer of your information

If it is required to transfer your personal data outside the European Economic Area (EEA), we will take appropriate steps to ensure that any transfer is carefully managed to protect your privacy rights, and we would expect that adequate safeguards and standards of data protection are applied to where the data is being transferred outside the EEA.

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Securing your data

To protect your data, we will take appropriate measures that are consistent with applicable data protection and data security laws and regulations, including requiring our service providers to use appropriate measures to protect the confidentiality and security of your data. We put in place technical and organisational measures to prevent risks such as destruction, loss, alteration, unauthorised disclosure of, or access to your data.

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Your rights

We aim to provide you with access to your data.
You have certain rights in relation to how we use your information including:

The right to be informed about the collection and use of your personal data
The right to access the personal data we hold on you
The right to have inaccurate/incomplete data corrected
The right – in certain circumstances – to have your information deleted
The right to object to particular use of your personal data for our legitimate business interests or direct marketing purposes
The right to withdraw consent at any time where processing is based on consent
The right to receive a copy of your data (in a common machine readable format, to the extent it is required by applicable law);
Ask us any other questions related to the protection of your data in Luzern Solutions

We aim to provide you with access to your datContact details for our Privacy Office in relation to any of the areas above, or if you wish to make a complaint are:

Mail: Luzern Solutions - Attn: Privacy Office – Block B, Ashtown Gate, Navan Rd, Ashtown, Dublin 15, D15 NP9Y Ireland; or
e-Mail: luzerndpo@luzernsolutions.com
Data protection Commissioner: https://www.dataprotection.ie

We will do our best to address your request in time and free of charge, except where it would require a disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request. If you are unsatisfied with the reply received, you may then refer your complaint to the relevant regulator in your jurisdiction.

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Updates to this notice

This privacy notice may change from to time.
This privacy notice was last changed on 26th March 2024.